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Privacy Policy

zMed Healthcare Technologies - Privacy Policy

zMed Healthcare Technologies Pvt Ltd (“zMed Healthcare,”) a Deep Tech Healthcare Company respects user and patient privacy. 


This Privacy Policy explains how zMed Healthcare collects, uses, and shares personal information when the user uses our mobile and web applications. This Privacy Policy (our “Privacy Policy”) describes the types of information we may collect from the user, i.e the Clinical team (“Medical Practitioner / Nurses”) or that the user provides when they visit or use our application (our “App”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.


For purposes of this Privacy Policy, App and all related services and functionality that we provide through them are referred to as our “Digital Services”.

This policy describes:

  • The types of information we collect or that the user may provide when the clinical team downloads, installs, register with, access, or use zMed’s Informed mobile application (the "App").

  • Our practices for collecting, using, maintaining, protecting, and disclosing that information.


Health Information

zMed Healthcare is a self-declared HIPAA (Health Insurance Portability and Accountability Act) Compliant company that constitutes or may constitute health or medical information, including protected health information. Any healthcare services relating to or available through our Digital Services will be provided by independent medical practitioners or Hospitals (“Providers”). The Provider will provide the Patient with a Notice of Privacy Practices describing its collection, use, and disclosure of the PHI, not zMed Health. zMed Healthcare is or may be a “business associate” (as that term is used under HIPAA) that provides services to and for Providers, referred to as “covered entities” under HIPAA, and enters into business associate agreements with these covered entities. zMed Healthcare will use and disclose PHI only in accordance with the applicable business associate agreements HIPAA, and other applicable laws.


Information We Collect and How We Collect it

Users: Clinical team, including Doctors, Nurses provided with role-based access can use the application as a part of the prevention, diagnosis, or treatment of any disease or condition in a patient. 

Patient data: Patient data is collected as part of the application to provide to the Users. The user can access the live patient data vitals and diagnose the case, mitigation , treatment, or prevention of any disease or other conditions of patients from whom the clincial date originate, as authorized by the proper regulatory authorities in accordance with the laws and regulations of the relevant jurisdiction. 

zMed collects different types of information about the user, including that may directly identify the user, information that is about the user but individually does not personally identify the user, and information that we combine with our other users. This includes information we collect directly from the user through automated collection technologies.

We collect information from and about users of our App:

  • Directly from the user when the information is provided

  • Automatically as the user navigates through or uses our Digital Services.

  •  Information collected automatically may include usage details, IP addresses, the user Internet activity while on our Site and others (e.g, pages viewed, clicks, scrolling, and mouse-overs), and other information collected through cookies, web beacons, session replay software, and other tracking technologies and Information about the user computer and internet connection, i.e. user IP address, unique device identifier, unique, operating system, and browser type.

Information We Collect Through Automatic Data Collection Technologies

As the user navigates through and interacts with our Digital Services, we may use automatic data collection technologies to collect certain information about the user's equipment,  their computer, browsing actions, and patterns, specifically:

  • Usage Details: Details of user visits to our Digital Services, such as traffic data, location, logs, referring/exit pages, date and time of user visit to or use of our Digital Services, error information, clickstream data, and other communication data and the resources that user access and use on or in the Digital Services.

  • Device Information: Information about user computer, mobile device, and Internet connection, specifically user IP address, Patient devices such as Monitors, Ventilators, Syringe Pumps MAC id & IP number, operating system, browser type, and Application version information.

  • Location Data: The Digital Services, depending on the version, may collect information about the location of user device.

The information we collect automatically may include Personal Data. It helps us to improve our Digital Services and to deliver a better and more personalized service by enabling us to:

  • Estimate our audience size and usage patterns

  • Store information about user preferences, allowing us to customize our Digital Services according to user individual interests

  •  Recognize user when user return to our Digital Services.

How We Use User and Patient Information

We use information that we collect about the user or that one provides to us, including any Personal Data:

  • To provide our App and its functionality, contents, and services

  • To provide our products and services to the user

  • To provide the user with information, products, or services that the user requests from us

  •  To provide the user with notices about the user’s zMed Healthcare account

  •  To contact the user in response to a request or requirement

  • To fulfill, any other purpose for which the user provides it

  • To carry out our obligations and enforce our rights arising from any contracts entered into between the user and the zMed team.

  •  To notify the user about changes to our Digital Services or any products or services we offer or provide through them.

Data Security

zMed takes all reasonable and appropriate measures to protect personal data from loss, misuse, and unauthorized access, disclosure, alteration, and destruction, taking into due account the risks involved in the processing and the nature of the personal data. zMed accordingly has put in place appropriate physical, electronic, and managerial security measures to safeguard and secure any personal data under zMed control from loss, misuse, and unauthorized access, disclosure, alteration, and/or destruction.

Data Integrity and Purpose Limitation

zMed processes personal data only in a way that is compatible with and relevant to the purpose for which it was collected or subsequently authorized by the client data controller or individual. To the extent necessary for those purposes, zMed takes reasonable steps to ensure that personal data is reliable for its intended use, accurate, complete, and current. zMed will adhere to this Principle for as long as it retains such information.


zMed acknowledges that subject to certain legal limitations, individuals have the right to access the personal information/data that we maintain as a controller about them. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data held by zMed as a data controller, should direct his query to the contact information listed below. zMed will respond to such requests within a reasonable timeframe. When acting as a data processor, zMed supports any access request addressed to a zMed client.

User Control 

The clinical team who can access our mobile and web application has the following rights related to their personal information: 

  • The right to access their personal information

  • The right to update or correct their personal information

  • The right to request that we delete their personal information

  • The right to opt out of certain uses of their personal information

Changes to the Privacy Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify the users through the App or by other means. The current version of the Privacy Policy will be posted on our website.

Contact Information

If you have any questions, concerns, complaints, or suggestions regarding our Privacy Policy or otherwise need to contact us, you may contact us at the contact information below or through the “Contact Us” page on or in our Digital Services.


Chennai Office Address

B4-11, IIT Madras Research Park,

Kanagam Rd, Tharamani, 

Chennai, Tamil Nadu, 600113, India

Email id:

Phone: 1-800-212-4228

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